Extended Returns Policy - 90 DaysIn light of the current circumstances, we have extended our returns policy from 28 days to 90 until further notice. This applies to all purchases made on our website. If you wish to return your purchase for any reason, please contact us using our online Contact Us Form, stating your order number, reasons for return and the date the order was returned. All other terms and conditions related to returns and refunds applies.
Returns PolicyIf you would like to return anything from Kiehls.co.uk or one of our free standing stores, you may return your order within 28 days, for a refund. If you placed the order online, you must pay the cost of returning goods. The exception is if the products are non-compliant.
To return orders placed online, please email us using our online Contact Form within 28 days of the receipt of your order and return the products to the address shown in the returns form that came with your order.
Items purchased in a Kiehl's free-standing store may be returned to any of the Kiehl's free-standing stores. For Kiehl's products purchased in all other locations, the relevant store policy will apply and customers should ask the original point of sale for details.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kiehl's products from unauthorised retailers or other unauthorised sources, we regret that we cannot offer a refund or otherwise assist you with any problems that you may encounter.
ExchangesWe accept exchanges in respect of products purchased from Kiehls.co.uk or one of our free standing Kiehl’s stores in the UK or ROI. If you would like to exchange a Kiehl’s product, simply visit any Kiehl’s free standing store in the UK or ROI where you may exchange your product for one of equal monetary value or higher and pay the difference.
Please note that it is not possible to exchange any Kiehl’s products purchased from either www.Kiehls.co.uk or our free-standing Kiehl’s stores in the UK, in any of the following: (a) Kiehl’s concessions within department stores; or (b) Kiehl’s concessions or stores at airports
Should you require any further information regarding the return or exchange of any Kiehl's products, please do not hesitate to email us using our online Contact Form and it would be our pleasure to assist you.